IT outsourcing and BPO have become an integral part of a company’s business strategy. The strategic decision to turn to IT outsourcing or BPO is typically made with the goals of cost reduction, increased focus on core activities, and access to global expertise. However, outsourcing of IT applications and systems without effective planning may not lead to the desired results.
The most important step towards maximum value from outsourcing is to assess the readiness of people, processes and systems for outsourcing. A holistic approach is necessary to create awareness and identify the right processes and systems portfolio for outsourcing.
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